Refund Policy – WoodTasty

1. Eligibility for Refunds

A refund may be considered under the following circumstances:

• Order Not Delivered: If your order was not delivered due to our error.
• Incorrect Order: If you receive a meal that is different from what was ordered.
• Quality Issues: If the food is spoiled or contaminated (photo proof required).
• Duplicate Payment: If you were charged twice for the same order.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the meal was delivered as ordered but did not meet taste preferences.
• If the incorrect address was provided by the customer.
• If the customer was unavailable at the delivery location.
• If the refund request is made after 24 hours of receiving the meal.
• If the order was canceled after preparation or dispatch.

3. Refund Request Process

To request a refund, follow these steps:

• Contact us via the Help Centre within 24 hours of delivery.
• Provide your order ID, issue details, and proof (photos if applicable).
• Our team will review and respond within 24 hrs.

4. Refund Processing Time

If approved, refunds will be processed as follows:

• Refunds will be processed within 5-7 business days via the original payment method.
• In case of technical issues, refunds may take up to 10 business days.

5. Order Cancellation & Refund

Cancellations made before meal preparation starts are eligible for a refund. Once food is prepared or dispatched, no refund will be issued.

There will be a Cancellation Charge of 5 % On the Total value paid.

For Example if You pay Rs 100 then Amount to be Refunded = Rs 95.